NCR Treatment Series – Terms & Cancellation Policy

To achieve the best possible results, your commitment to the treatment plan is essential. To ensure the smooth running of my service and due to the demand on my clinic, I usually require payment for the full NCR treatment series upfront.

I understand that unforeseen circumstances can arise, and I will always try to be as understanding as possible. Please see my cancellation policy below:

  • Cancellations made more than 24 hours before your appointment: If your treatment series has been paid for upfront, 50% of the amount paid will be retained as a cancellation fee. Where possible, I may offer you the option to reschedule your treatment series, subject to availability. Rescheduling is not guaranteed, and the cancellation fee will still apply.

  • Cancellations made less than 24 hours before your appointment: No reimbursement will normally be provided. An exception may be considered in the event of a serious emergency, at my discretion. Where possible, I will try to offer you the option to reschedule your treatment series, subject to availability, but this cannot be guaranteed.

  • Deposits: If a deposit has been paid instead of the full treatment series upfront to secure an appointment or treatment series booked in advance, please note that the deposit is non-refundable in the event of cancellation.

  • Cancellation by the clinic: In the unlikely event that I need to cancel your treatment due to an emergency, you will receive a full reimbursement of any amount paid within 7 days. Alternatively, you may choose to reschedule your treatment series, subject to availability.

Appointment Times

My clinic can be very busy, and on occasion I may run approximately 15 minutes behind schedule. I kindly ask that you arrive on time for your appointment so that I can provide your treatment as planned and minimise any disruption to other patients.

If you arrive more than 15 minutes late, I may not be able to accommodate your appointment. In this situation, the appointment may be considered cancelled and no reimbursement will be provided.

How to prepare for your NCR® treatments:

Please wear comfortable clothes, anything like leggings or joggers and ensure you have layers on. Your body temperature tends to go down when you have treatment therefore warm clothing will make you more comfortable. It’s ok to eat and drink normally before and after the treatment, however it’s advisable to not have anything heavy to eat 1-2 hours before your treatments.

It’s important to avoid any extreme physical activity during 2-3 weeks after your series of treatments. Please avoid any one-sided exercises like golf or tennis or any extreme sports that may put you at risk of an injury. If you acquire new trauma/ injury it may decrease the benefits of the treatment, that’s why I recommend to take things easy within this time. It’s ok to follow your usual exercise routine, however avoid increasing it or beating any personal records at this time. After 2-3 weeks it’s ok to start increasing your exercise gradually.

You can sleep in a normal position after treatments. It’s advisable to have some rest afterwards and ideally free up your schedule to have time to rest and do things like meditation and relaxation to allow your entire body heal and gain many holistic benefits of the treatment